I would agree with most of the other reviews: the customer service is friendly and helpful: they really seem to care that you're happy with the results. We brought in my grandmother's vintage ring from the 1940's to be sized from an 8 to a 5.25. We spoke with the front of house reps and we even got to speak with one of the back of house jewelers. They were concerned about some of the stones and the fragility of the setting. They really wanted to inform us of the risks and benefits of different options.
The ring was a plated white gold and they although they had to take the ring off-site to have it properly plated to match the original plating, they promised to stay with the ring while at the off-site shop which made us feel very comfortable.
The quality of the work seemed to be good. The price was fantastic: we paid less than $40 for downsizing from an 8 to a 5.25! Also, the turn-around time was great: we walked in with no appointment at 6:30pm after work and it was ready the next day same time.
177 Lafayette St
(between Grand St & Broome St)
New York, NY 10013
Neighborhood: SoHo
(212) 260-6140
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